COVID-19 Testing FAQs

Thank you for your interest in ZüpMed. We are Drs. Shannon and Lloyd Finks and we welcome you to ZüpMed, a very unique and personal medical practice here in Memphis, Tennessee. ZüpMed provides on-demand (urgent) and primary medical care where and when you need it!  We offer a broad range of medical and pharmacy services through our modern, centrally-located Laurelwood clinic, voice and video virtual visits, and even old-fashioned “house calls” to your home, hotel, or workplace.


Call Us Today at (901) 701-7010 to Make An Appointment for COVID-19 Testing

ZüpMed was the first private clinic in the city of Memphis to offer testing for COVID-19.  We continue to provide the most accurate Coronavirus testing available with rapid turnaround and personalized consultation by licensed providers every step of the way. We offer both gold-standard RT-PCR testing with same- or next-day results and “rapid” in-room molecular testing with answers in as little as five minutes. We also offer consistently reliable COVID antibody testing and will walk you through the sometimes-puzzling results.


Our one-on-one care for you doesn’t end with testing. Whether you need vitamins to boost your immune system or a prescription and supplies to treat lung symptoms, you’ll welcome our “one-stop shop” when you’re not feeling your best.

All ZüpMed services, even on the same day, are provided by appointment only. You can enjoy true white-glove medical care in the comfort of our beautifully appointed patient rooms reserved just for you, or request that testing be done while you wait in your vehicle. Seriously, you’ll want to come in and try our zero-gravity recliners and enjoy a beverage. Every room is completely and thoroughly sanitized after every visit. 


COVID-19 Frequently Asked Questions

What types of testing for COVID-19 does ZüpMed offer? 

ZüpMed offers both PCR (or Polymerase Chain Reaction) Tests and, when supplies are available, “Rapid” Molecular Tests manufactured by Abbott Laboratories.


How are COVID-19 samples obtained?

Samples for both PCR and Rapid Tests are obtained with a very small, flexible swab inserted either through the nose or mouth.

When will my COVID-19 test results be available?

While we are always dependent on the lab’s capacity, PCR test results are typically available in the early evening of the next business day.  For example, if you test on a Monday, you will likely receive your results anytime after 4pm on Tuesday evening.  The lab is not open on Sundays, though, so If you are tested on a Saturday, your results will be back on Monday evening.  A Monday thru Saturday same-day “rush” service is available by special arrangement.   

For Rapid Tests, each of our exam rooms is equipped with an Abbott testing device, so Rapid Test results are available in 15 minutes or less, while the patient waits. 

How much do COVID-19 tests cost?

The cost for next-business-day PCR service is $95.  Rapid Testing is priced at $135 which includes PCR confirmation for all “negatives”.  ZüpMed does not accept insurance, but we can supply you with an itemized receipt which may be submitted to your insurance company for reimbursement.

Which test should I get?

PCR testing remains the “gold standard” and is both highly sensitive and specific.  Most interstate and international travel requirements specify PCR testing, typically within 48 or 72 hours of planned arrival.  The extremely sensitive testing process itself is performed at the facilities of our partner Compass Laboratory here in Memphis.  

Patients who have COVID symptoms may choose a Rapid Test when supplies are available.  Resupply has been very unpredictable, but our Concierge staff will discuss availability and can work to reserve a Rapid Test for you when the appointment is made.

Since you don’t take insurance, why do you need my card? 

As a boutique medical clinic that doesn’t accept any insurance, we find patients are often puzzled when we ask for insurance cards.  While our prices reflect our charges for testing, consultation, and telephone management when our patients get sick, the laboratory will submit a separate bill to insurance for their portion of the actual test.  Thus, we collect the insurance information for them.  (Note: For U.S. citizens without insurance, a federal fund is available for the laboratory portion.)


Do I need an appointment? 

All ZüpMed services, even those scheduled for the same day, are provided by appointment only to ensure privacy, no waiting, and a properly cleaned and prepared exam room.  Our Concierge staff can be reached at 901-701-7010 to schedule an appointment.

How long should I wait after exposure before getting tested? 

We suggest waiting 3-5 days after exposure before testing so that any potential virus has enough time to build and show on a test.  Please remember, though, that you can develop COVID infection, with or without symptoms, up to 14 days after exposure.

Do you test children?

We routinely test children of all ages.  For infants and very young children, though, we ask that you first speak to your Pediatrician for proper guidance.

How do we get our results?

Test results are available through a patient portal where you can see your results and even download a copy of your lab report. It has always been our policy at ZüpMed to personally call and discuss any “positive” COVID-19 tests.  With the increase in number of cases, however, we have decided to suspend phone notifications after 10:00pm so as to allow both our patients and our staff to get some rest.  If you receive notification of a positive test and have not been contacted by a member of our staff, please feel free to call the following morning so that we can answer any questions and offer guidance.



Call us at 901-701-7010 to schedule your appointment