Healthcare Services

Our experienced ZüpMed team provides urgent care treatment for a full range of non-emergent illnesses and injuries as well as primary care. A wide range of pharmacy services such as comprehensive medication management of chronic conditions like diabetes, hypertension, and COPD is available. Additionally, ZüpMed offers the area's first Personalized Medicine Program, using your personal genetic profile to identify the best medicines for you.  

You also won’t have to make another stop to the pharmacy or grocery store after a visit to ZüpMed.  We offer pre-packaged prescriptions and over-the-counter medicines for our patients right in our clinic, along with nutritional supplements, traditional remedies, and even sundries.

Primary Care

Grapefruit and Vitamins

At ZüpMed, we believe that "Primary" Care is about relationships and trust.  Whether the goal is the diagnosis and ongoing treatment of chronic conditions like asthma or diabetes, disease prevention, health maintenance and wellness, patient education, or end-of-life discussions for the patient or a family member,  each is best accomplished when we know and understand each other.  That takes time.  We encourage you to consider joining the ZüpMed membership plan which allows unlimited primary and urgent care visits throughout the year.

We also believe that the best medical treatment is provided through interdisciplinary practice.  Our physician and providers are highly trained and experienced, but our Clinical Pharmacist has spent four years studying medicines in Pharmacy school, another year in clinical residency, and many more years in clinical practice!  Every medication choice at ZüpMed is reviewed and approved by our Pharmacist, helping to ensure that you're getting the treatment that's best and safest for you!


Urgent Care

ZüpMed is perfect for most non-emergency illnesses and injuries. Our experienced providers are trained and equipped in the diagnosis, assessment, and treatment of these urgent care conditions:

  • Animal bites

  • Asthma symptoms

  • Back pain

  • Bumps, cuts, or scrapes

  • Burning with urination

  • Cough

  • Cuts requiring stitches, staples, or glue

  • Ear pain

  • Eye irritation, redness, or pain

  • Flu, colds, and fevers

  • Headache

  • Minor allergic reaction

  • Nausea, vomiting, or diarrhea

  • Exposure to poison ivy and other noxious plants

  • Possible broken bone

  • Sinus pressure or pain

  • Skin rash, itching

  • Sore throat

  • Sprains and strains

Wrist Brace

When the ER is Best

Life-threatening conditions or situations like these demand a call to 911 or an immediate visit to your nearest Emergency Room:


  • Broken bones that have pierced the skin

  • Difficulty breathing

  • New or worsening chest pain

  • New seizures or seizures that do not stop

  • Serious burns

  • Severe bleeding

  • Sudden weakness or numbness on one side, or sudden changes in speech, vision, mentation (thinking)

  • Sudden, severe abdominal pain

  • Trauma to the head resulting in unconsciousness or any loss of function

  • Trauma to the neck or back resulting in any loss of function

  • Vaginal bleeding with pregnancy

  • Vomiting blood or persistent bright red blood in bowel movements

Emergency Vehicles


Like you, we hate to wait!  Our patients schedule their appointments through the ZüpMed Concierge or online from any handheld device or web-based computer, and may choose from either walk-in or virtual (telemedicine) visits.  ZüpMed patients and their families may even request a prompt, old-fashioned “house call” to their home or office.

Dr. Shannon Finks is our very own Clinical Pharmacist.  As an experienced clinician and highly-respected Professor at the University of Tennessee, she brings her nationally-acclaimed expertise to provide Clinical Pharmacy Consultations and Comprehensive Medication Management to ZüpMed patients, with a special eye towards reducing unnecessary and redundant prescriptions and identifying high-risk medications.

Pharmacy services are also available via our ZüpMed Virtual® telemedicine service, ideal for patients and family members who may have difficulty leaving the house or who live outside our immediate service area.

We’re also very proud that, through Shannon’s guidance and counseling, ZüpMed offers the area’s first Personalized Medicine program, using your personal genetic profile to identify the medications to which you may be particularly sensitive or resistant. 

Housecalls-Pharm consult-Shan and Adrien

Clinical Pharmacy Consultation

Choosing the one best drug for a particular illness can be an overwhelming task…for both the provider and the patient! There are over 10,000 prescription medications on the market today, and nearly 30% of adults in the United States already meet the definition of “polypharmacy”, taking five or more medications and facing the risks of medicines that don’t mix well together or produce unwanted side effects. As a ZüpMed patient, you have access to a medication expert who can work with you and your provider to ensure the best treatment regimen to help you reach your health goals.

Our clinical pharmacist is a Board certified medication specialist who has unique training and experience to ensure that you get the best from your medicines.  When medication changes are needed, communication is coordinated to outside prescribers so that all are aware of your care and current treatment plan.  

Medications are involved in over 80% of all physician recommended treatment plans. Yet, research shows that an average of only 49 seconds are spent in the exam room discussing new medications during a typical 15 minute office visit. Not so at ZüpMed! If you have questions regarding your medications, just ask! Or, if you’d like some dedicated and uninterrupted time to discuss your overall drug treatment plan with our medication expert, schedule your 30- or 60-minute Clinical Pharmacy Consultation today. 

Pharmacists' hands

Comprehensive Medication Management

Research shows that non-optimized medication use is responsible for around 275,000 deaths each year. What’s more, if we don’t get the medications right the first time, it can mean adding on even more medications and more visits to your doctor, trips to the emergency room, hospitalizations, or worse. At ZüpMed, we believe that this has to change. And it can!

We take your powerful medicines very seriously.  Comprehensive Medication Management, or CMM,  is a systematic approach to prescribing, where our providers and clinical pharmacists work together to make sure that all of your medicines, including prescription, non-prescription, alternative, traditional, vitamins, or nutritional supplements, are reviewed and assessed to determine whether each one is

  • Necessary,

  • Appropriate,

  • Effective for your medical condition,

  • Safe, given your unique situation, and

  • Able to be taken as intended.


According to a Forbes magazine poll, Tennessee is the second most over-medicated state in the country, with an average of 15 prescriptions per capita! Our Comprehensive Medication Management team will review all of your drugs and, in some cases, may recommend de-prescribing and trying to reduce the number of medications required to control your illness. 


If you or someone you know has a chronic condition such as hypertension, high lipids, heart failure, or diabetes, or if you require ongoing monitoring and titration of your chronic medications, you are well suited for our Comprehensive Medication Management visits. Call or come in and talk to us about your medicines. At ZüpMed, our commitment is optimizing and ensuring appropriate medications for you, so that you can feel better and enjoy your life!

Image by Science in HD

Personalized Medicine

The future is…now!


For as many years as there have been doctors, the approach to choosing a patient’s medications has always been by trial and error. A drug is prescribed, and then we've waited. Sometimes patients will get better; sometimes, they won't.  Sometimes, the medication doesn’t work.  Sometimes, there are unpleasant or even dangerous side effects.  And, as a result, sometimes patients won't even take their medicines. 


Trying new medicines can be frustrating, and it can also be frightening.  As a society, it costs us all more when a medication doesn’t work, or if it causes more harm than good.  


The good news is that scientific knowledge around medication therapy is growing rapidly! Advances in technology now allow us to predict your risk and response to drug therapy through your unique genetic makeup and move away from the “one size fits all”, trial and error approach.  At ZüpMed, we call it Personalized Medicine.


By incorporating pharmacogenomics (the study of genes and genetic variation that influence how one responds to medications) into our comprehensive approach to medication management, our team is more informed to match you with a medication that will offer the best therapeutic success while reducing the risk of toxicity and harm. 


You may benefit from pharmacogenomic testing if:

  • You want to understand how your genes affect your body’s processing of drugs

  • You want to understand which drugs you need to avoid, based on your DNA

  • You wonder why you develop side effects to drugs, even at very low doses

  • You wonder why you have no or slow improvement in symptoms after trying several types of drugs

  • You wonder why you find it difficult to find a medication that works for pain control or depression

  • You want more precise, personalized, and safer medication choices in your care, rather than a  trial and error approach

Contact us to learn more about testing for your personalized medicine profile.